Frequently Asked Questions

We sell pilates reformers and related equipment directly to studios and home buyers. Our main categories include:

New reformers: Current models for studio and home use.

Pre-owned reformers: Quality-checked used equipment with clear condition descriptions.

Studio equipment: Reformers and gear suited to commercial spaces.

Home reformers: Compact options for residential setups.

Accessories: Boxes, springs, straps, and replacement parts.

No. Pilates Reformer Buy and Sell is a direct seller. We supply the equipment ourselves — we are not a marketplace where individuals list their own machines.

When you buy from us, you are purchasing directly from our inventory with our team handling the order, preparation, and shipping coordination.

Yes. Listings use real photographs of the actual reformers and equipment we sell — not generic stock images.

Pre-owned listings include condition notes and details about what is included. New listings show specifications and model information clearly.

New reformers are unused current or recent models sold in factory or showroom condition with full listing details and included components.

Pre-owned reformers are previously used machines that we inspect and describe honestly — including wear, cosmetic marks, and operational condition. Each pre-owned listing explains what you should expect before you buy.

Yes. If you are unsure which reformer suits your studio, teaching style, or home space, contact us at info@pilatesreformerbuyandsell.com or call +1 (863) 934-5043.

Tell us about your space, intended use, and budget — we will help you find a suitable option from our inventory.

We deliver pilates reformers to studios and home buyers across Europe, the United States, and worldwide through professional freight partners.

You can also arrange your own courier pickup in some cases. See our Shipping & Delivery page for full details.

Domestic and regional: typically 5–14 business days depending on destination and service level.

International: often 2–6 weeks including freight transit and customs clearance.

Exact timing depends on your location, carrier schedules, and access requirements. Your freight quote will include an estimate.

No. Reformers ship by freight, and delivery costs are typically separate from the equipment price shown on our site.

Freight charges depend on destination, service level, and delivery access (such as lift-gate or inside delivery). Our freight partners provide quotes before shipment.

Reformers are large, heavy items. You will need:

• Adequate doorway clearance and a path to the final room
• Someone available to receive and sign for delivery
• Optional lift-gate or inside delivery if stairs or tight access apply

Mention access constraints in your order notes so we can help coordinate the right delivery service.

For international orders, you (the buyer) are generally responsible for import duties, destination taxes, customs clearance, and any related broker fees in your country.

We provide export documentation to support your carrier and customs broker. Applicable taxes at checkout depend on your location and order details.

We accept:

Credit card
PayPal
Bank transfer

Available options are shown at checkout. Bank transfer orders are processed once payment is received and confirmed.

For card and PayPal checkout, payment is completed when you place your order. For bank transfer, we begin order preparation once your payment is received and confirmed.

We do not ship reformers before payment is cleared unless otherwise agreed in writing.

Yes. We show transparent pricing on product listings and in your cart before you complete checkout — no hidden “call for price” listings.

Freight costs are quoted separately through our shipping partners because delivery rates vary by destination and access requirements.

Yes. If you are outfitting a studio or ordering multiple reformers, contact us at info@pilatesreformerbuyandsell.com with your requirements.

We will confirm availability, pricing, and delivery coordination for your order.

Returns require our prior written authorization. Do not arrange return freight without contacting us first.

Because reformers are large freight items, returns are handled case by case and are generally limited to verified order errors, documented transport damage, or substantial mismatch with the listing — plus any rights required by applicable law.

Pre-owned reformers are sold in the condition described. See our Terms of Service for full details.

If you receive a damaged shipment:

1. Note damage with the carrier at delivery and take photos
2. Contact us within 48 hours at info@pilatesreformerbuyandsell.com
3. Provide photos of packaging and the equipment
4. Keep all materials for inspection

We will work with you and the carrier on an appropriate remedy, which may include repair support, replacement parts, partial credit, or refund depending on the situation.

You may request cancellation before we begin order preparation — including stock reservation, packing, or freight booking.

Once preparation or shipment coordination has started, cancellation may not be possible or may incur costs. Contact us immediately if you need to cancel.

Once your reformer ships, you will receive a shipping confirmation with carrier details and tracking information where available.

International shipments may have gaps in tracking during customs clearance. If you have not received an update within a few business days of order confirmation, contact us and we will help.