Terms of Service

1. Website operator

2. Scope and purpose

These terms govern all aspects of transactions conducted through this website, including product listings, order placement, acceptance, payment, shipping, delivery, cancellations, and returns.

Any specific conditions stated on a product page, quotation, order confirmation, or written communication accepted by both parties shall supplement these terms. Where specific conditions conflict with these general terms, the specific conditions shall prevail for that transaction.

If mandatory laws in your jurisdiction apply to your purchase, those laws shall apply to the extent required and shall prevail over conflicting provisions in these terms.

3. Our role

Pilates Reformer Buy and Sell is a direct seller of pilates reformers and related equipment. We are not a marketplace connecting third-party sellers with buyers. The equipment listed on this website is sold by us from our inventory unless otherwise stated in writing.

4. Customer eligibility and acceptance

By placing an order, you confirm that:

• All information you provide is accurate, complete, and current
• You have legal capacity to enter into binding contracts
• You accept these Terms of Service and any applicable product-specific conditions
• You understand that reformers are heavy equipment requiring appropriate delivery access

Placing an order through the website, email, phone, or any other channel we provide constitutes your acceptance of these terms.

5. Order process and acceptance

Adding products to your cart or contacting us for a quote does not by itself constitute final acceptance of your order.

A transaction is deemed accepted when one of the following occurs:

• We send you an express order confirmation
• We receive full or partial payment as required for the transaction
• We begin preparing your order, including stock reservation, packing, or shipment coordination

Electronic records, emails, payment confirmations, and order documentation may serve as evidence of the transaction.

6. Products and availability

All orders are subject to stock availability. Listings on the website do not guarantee availability until we have accepted your order.

Product images, descriptions, specifications, dimensions, condition grades, and other published information are provided for informational purposes unless expressly stated as fixed conditions of an offer.

New equipment

New reformers are sold in the condition described on the product page, typically unused and in original or manufacturer packaging unless otherwise stated.

Pre-owned equipment

Pre-owned reformers are sold in the condition described in the listing, including any noted wear, repairs, or missing parts. Unless expressly stated otherwise, pre-owned items are sold in their current condition with the characteristics described on the product page.

7. Pricing and costs

Unless explicitly stated otherwise, published prices on product pages do not include:

• Freight and delivery costs
• White-glove, inside delivery, or lift-gate services
• Customs duties and import taxes
• Destination country taxes or charges
• Storage or redelivery fees arising from failed delivery

Prices are shown in the currency indicated on the website or in your order confirmation unless otherwise agreed in writing.

Taxes

Applicable taxes depend on your location, the product, and your tax status. Where required by law, taxes will be calculated and displayed at checkout or confirmed in your order documentation.

For international orders, import duties, customs clearance, and destination charges are your responsibility unless otherwise agreed in writing.

8. Payment methods

Unless another method is specified, we accept payment by:

• Credit and debit cards
• Bank transfer
• Other methods as agreed in writing

Equipment will not be released for shipment until we have confirmed receipt of required payment, unless otherwise agreed.

If a payment is rejected, reversed, incomplete, or cannot be verified, we may suspend or cancel your order.

9. Shipping and delivery

Reformers are shipped via professional freight couriers, not standard parcel services. See our Shipping & Delivery page for details on delivery options.

Goods will be shipped to the address you provide. You are responsible for ensuring delivery details, contact information, and receiving arrangements are correct.

Estimated transit times

Transit times are estimates and may vary due to destination, carrier schedules, customs inspections, access requirements, or circumstances beyond our control.

• Domestic and regional: typically 5–14 business days depending on service level
• International: often 2–6 weeks including customs clearance

Receiving requirements

You must ensure adequate access for delivery, including doorway clearance and a path to the final location. You may need to arrange lift-gate, threshold, or room-of-choice service with the carrier where applicable.

Delivery is deemed complete when goods are made available to you or your designated representative at the agreed delivery address.

10. Failed delivery and non-receipt

If delivery cannot be completed due to reasons attributable to you — including absence, incorrect address, lack of access, insufficient clearance, or failure to collect within the agreed timeframe — we may arrange a redelivery where possible.

Costs arising from redelivery, storage, return freight, or similar incidents attributable to you shall be your responsibility.

If goods cannot be delivered after reasonable attempts and notice, we may take appropriate measures including storage, return, contract termination, or resale, without obligation to reimburse costs already incurred where the failure is attributable to you.

11. Inspection and transport damage

Inspect your reformer upon receipt and report apparent issues immediately.

Visible damage

For visible transport damage, damaged packaging, or externally detectable delivery issues:

• Record the issue with the carrier at time of delivery
• Notify us in writing within 48 hours
• Provide photographs and documentation where possible

Other claims

Claims regarding quantity discrepancies or condition issues not noted at delivery must be submitted in writing without undue delay.

Once a claim is verified, we will propose an appropriate remedy, which may include repair, replacement parts, partial credit, refund of affected amounts, or other reasonable commercial solutions.

12. Order cancellation

You may request cancellation before we have begun order preparation, stock reservation, packing, or shipment coordination.

Cancellation requests must be communicated as early as possible and in any case before dispatch.

Custom or prepared orders

For orders where preparation or freight booking has begun, cancellation may not be possible or may incur costs borne by you. We will confirm whether cancellation is possible and communicate any applicable charges.

13. Returns and exchanges

No returns or exchanges will be accepted without our prior express written authorization.

General policy

Because reformers are large, heavy items shipped by freight, returns are handled on a case-by-case basis. Returns are generally not accepted except for:

• Verified error in the order or listing attributable to us
• Properly documented transport damage
• Substantial mismatch with the stated product description
• Rights required under applicable consumer protection law

Pre-owned equipment

Pre-owned reformers are sold in the condition described in the listing. Returns on pre-owned items are limited to the cases above and are not accepted for change of mind unless required by law.

Return process

Do not return equipment without prior authorization. To request a return:

• Contact us at info@pilatesreformerbuyandsell.com
• Provide your order number, description of the issue, and supporting documentation
• Wait for written authorization before arranging return freight

Where a return is authorized for reasons not attributable to us, return freight and handling costs shall be borne by you.

14. International orders

For international transactions, you must provide information required for export documentation, customs clearance, and delivery.

Once payment is received and order preparation or export documentation has begun, cancellations or modifications may not be possible except where required by law or where error is attributable to us.

Import duties, destination taxes, customs delays, storage fees, and costs arising from failure to complete import procedures are your responsibility unless otherwise agreed in writing.

15. Limitation of liability

To the fullest extent permitted by law:

• We are not liable for delays or failures caused by circumstances beyond our reasonable control, including carrier delays, customs delays, natural disasters, or government actions
• For pre-owned equipment, we are not liable beyond the condition and description stated in the listing
• Our maximum liability for any claim shall not exceed the purchase price paid for the specific goods in question
• We are not liable for indirect, consequential, or punitive damages including loss of profits or business interruption

Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law.

16. Intellectual property

All content on this website — including text, images, logos, product descriptions, and graphics — is the property of Pilates Reformer Buy and Sell or its licensors and is protected by intellectual property laws.

You may not reproduce, distribute, or exploit website content without our prior written permission, except for personal, non-commercial use.

17. Privacy and data protection

Processing of personal data is governed by our Privacy Policy, incorporated into these terms by reference.

By placing an order, you consent to the collection and use of your data as described in our Privacy Policy.

18. Dispute resolution

We will make reasonable efforts to resolve disputes through good-faith communication. Contact us first at info@pilatesreformerbuyandsell.com or +1 (863) 934-5043.

If a dispute cannot be resolved informally, it shall be subject to applicable law and jurisdiction as set forth below.

19. Governing law and jurisdiction

These Terms of Service shall be governed by applicable laws, without regard to conflict of law principles, subject to mandatory consumer protection rules in your jurisdiction where applicable.

Disputes shall be subject to the jurisdiction of competent courts as permitted by applicable law. Nothing in this section limits rights you may have under mandatory consumer protection laws.

20. Severability

If any provision of these terms is found invalid or unenforceable, the remaining provisions shall continue in full force. The invalid provision shall be replaced with a valid provision that most closely reflects the original intent.

21. Modifications to these terms

We may update these Terms of Service to reflect changes in our business practices, legal requirements, or website functionality.

For each transaction, the version in force at the time of order acceptance shall apply.

Continued use of the website after changes are posted constitutes acceptance of the updated terms.

22. Contact information

Questions about these terms or your order:

We aim to respond to inquiries within 24–48 hours on business days.